A UK consumer champion has filed a £750 million ($907 million) legal claim against Apple over the 2017 iPhone throttling controversy, in which a software update effectively slowed down older devices (via) Guardian,
Market researcher Justin Gutman has filed a claim in the UK Court of Competition Appeal seeking damages for 25 million UK owners of a range of older iPhone models affected by the update.
The claim pertains to the introduction of power management features for older iPhones, to prevent unexpected shutdowns during peak power consumption on devices with poor battery life. These power management features throttle processors on older iPhones with less-than-optimal batteries, resulting in slower performance.
Gutmann claims that Apple introduced the features to hide the fact that the iPhone’s battery could not meet the new processing demands of iOS and that instead of recalling products or replacing the battery, Apple imposed the battery on users. pressurized to discharge. software update.
“Instead of doing a respectful and legal act for its customers and offering a free replacement, repair service or compensation, Apple tricked people into hiding a device in a software update that slowed down their devices by 58%,” Gutmann said. Told.
“I am launching this case so that millions of iPhone users across the UK can receive redress for damages caused by Apple’s actions.
“If this case is successful, I expect mainstream companies to reevaluate their business models and refrain from this type of conduct,” he said.
Although introduced in early 2017, the power management features were not widely advertised until late 2017, leaving many customers feeling duped by Apple.
Apple apologized that same year for not explaining better how battery health could affect performance. Since then, it has implemented a policy that offers lower prices. No questions asked about battery replacement For equipment out of warranty.
In 2020, the company also agreed to pay up to $500 million to settle a long-running class action lawsuit in the United States that accused the company of “secretly throttling” older iPhone models. Put it. Apple has faced similar lawsuits in Belgium, Chile, Spain, Italy and Portugal.
Gutmann’s claim pertains to the iPhone 6, 6 Plus, 6S, 6S Plus, SE, 7, 7 Plus, 8, 8 Plus and iPhone X models. He seeks compensation for each model he owns and has an opt-out claim. , which means that customers will not need to be actively involved in the matter to seek damages.
Commenting on the claim, Apple said Guardian: “We have never done this, and never will… downgrade the user experience to run client updates.
“Our goal has always been to create products our customers love, and making iPhones last as long as possible is an important part of that.”