Right to Repair Advocate on Apple Program: ‘Still Jump Through Too Many Hoops’ to Fix iPhones

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Right to Repair Advocate on Apple Program: 'Still Jump Through Too Many Hoops' to Fix iPhones
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Apple’s new self-service repair program leaves iPhone owners with too many hurdles to jump through in order to successfully repair their own devices, says right-to-repair advocate Nathan Proctor. said in a statement today, Proctor leads the US PIRG. Right to Repair Campaignis working to pass legislation that would allow consumers to repair their own electronics.

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Proctor said the program is encouraging because the right to repair is “leading,” but Apple is exercising too much control by locking parts to a specific device and requiring Apple verification during the repair process.

“We are very pleased to see public access to Apple’s Service Guide for the first time in decades. However, it is clear that Apple is doubling down on requiring each part to be encrypted on a specific phone and then requiring a connection to Apple.” To verify the part before getting full functionality. I don’t see how locking parts into a specific device and requiring manufacturer approval to install it provides any advantage to the product owner, but allows Apple to retain a lot of control over the repair process. is . This also means that Apple may decide to stop supporting repair. If Apple decides that a phone is too old, it can put an expiration date on any product in need of repair, defeating one of the most important aspects of repair: reducing toxic electronic waste.

“While this is a start, there are still a lot of hurdles to jump through when it comes to phone repair. As it becomes clear that Apple and other manufacturers may give us the right to repair should we require them to do so. And we should have more options. Not just a set of parts. Not just a few manufacturers. No product should be thrown in the trash, wasting money and adding to our toxic e-waste problem, as the manufacturer does not adequately support repairs.”

Proctor believes that Apple and other technology companies should give consumers more choice and better access to parts from different manufacturers, rather than needing company-supplied parts.

Repair center iFixit expressed similar views about the program, saying it is a “big step forward” but restrictive due to parts verification requirements that link new components to serial numbers.

Apple’s new self-service repair program launches this morning and customers can currently opt-in to get repair kit To fix iPhone 12 or iPhone 13 device battery, bottom speaker, camera, screen, SIM tray or touch engine.

A serial number or IMEI is required to initiate repairs, and after some repairs are completed, customers will need to initiate system setup with Apple. Repairs can be done with Apple’s Rental Toolkit, which costs $49 for a seven-day rental.

Apple’s rental toolkit includes all the tools needed to break into an iPhone, but the actual replacement components are charged separately. Apple’s tool kit is huge at 79 pounds total, and the kit should be returned to the UPS location when repairs are complete.

The toolkit rental and return process, replacement parts cost, and verification may require more effort than some users want to put into iPhone repair, so it’s unclear how popular an iPhone repair program will be. .Apple among iPhone users. On the plus side, repairs have no labor costs associated with them, and all parts and tools are genuine Apple components, which isn’t always the case with third party repairs from companies other than Apple.

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