iPhone users report iMessage disable issue involving T-Mobile eSIM accounts [Updated]

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iPhone users report iMessage disable issue involving T-Mobile eSIM accounts [Updated]
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Some iPhone users on T-Mobile cellular service are reportedly experiencing an eSIM bug that causes iMessage and FaceTime to be disabled for their phone number, with no way to reactivate it.

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bloomberg Journalist Mark Gurman brought the issue to light Tweet About my own experience with the subject. Gurman said the only solution that worked for him was to get a physical SIM card.

There’s a very bad iPhone and @TMobile bug where iMessage and FaceTime will randomly turn off for a device’s phone number and there’s no way to turn it back on. The only solution that worked for me is to get a new physical SIM card. Very disappointing topic.

In a follow-up tweet, Gurman said that another solution that worked for some was to delete the eSim account from the iPhone and then set it up again. “But it is complicated for most people and should never need to be done,” he said.

Gurman said that the T-Mobile store representative who helped her quickly activate a physical SIM for her iPhone revealed that other customers have come to the store with the same eSIM issue after Apple failed to resolve it. had visited, suggesting that this may be an increasingly widespread problem.

“This issue definitely exists in iOS 15.4, iOS 15.5 and iOS 15.6 beta 1,” Gurman continued in another tweet. “Maybe even earlier, but that’s all I can confirm at this point.”

The Twitter thread has since seen reactions from other T-Mobile customers with similar experiences, with some reporting that Apple is aware of the issue but that the company has been unable to resolve it. We’ll update this post if we learn more about the eSIM issue, which appears to be limited to T-Mobile customers at this time.

To update: T-Mobile said they are working with Apple to try to resolve the issue Gurman’s follow-up tweet,

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