Apple Card ranked top for customer satisfaction by JD Power for second year

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Apple Card ranked top for customer satisfaction by JD Power for second year
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apple today announced That, for the second year in a row, Apple Card and its issuer Goldman Sachs ranked highest in the midsize credit card issuer category of JD Power’s annual US Credit Card Satisfaction Study.

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Jennifer Bailey, Apple’s vice president of Apple Pay and Apple Wallet, said, “Enhancing the lives of our customers is what we do, so we’re honored to re-accredit Apple Card and issuer Goldman Sachs this year for customer satisfaction. are feeling.” “We are committed to providing a digital-first credit card that helps customers lead healthier financial lives, and we look forward to continuing to provide our Apple Card users with innovative financial tools and award-winning customer satisfaction. “

The announcement comes a week after reports that the US Consumer Financial Protection Bureau was investigating Goldman Sachs over a variety of customer service issues, including complaints about handling disputed transactions. The investigation reportedly focused on complaints from Apple Card customers over the past few years.

Apple Card launched three years ago this month and is only available to eligible US residents. Apple’s credit cards can be managed entirely through the Wallet app on the iPhone or Apple Watch, with color-coded expense summaries, cashback payments on a daily basis, interest-free financing options for purchasing new Apple products, and Key features including no. Charges in excess of interest charges on overdue balances. A physical Apple Card is also available for use at stores that do not accept contactless payments.

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